FAQ

I have received my order but some of the bulbs do not work, is there anything I can try to resolve this problem?

LED bulbs have to be fitted the correct way around as they have a positive / negative (+/-) and will only work if installed the correct way, please turn the bulb through 180 degrees and refit it should work. All bulbs are checked before dispatch so failure rate at the customers end is extremely low.

I have seen slightly cheaper kits available for my car, what makes your kit better?

We only source the highest quality LEDs on the market today. Working in partnership with various car clubs we have recognised the need for quality over price. We know that when you pay a bit more for our LED kits, you will be getting LEDs that fit, work and look good, first time. When working with car clubs you have to be professional, you have to deliver on service and you have to supply a very good product. We do all three.

I have received my order but found no fitting instructions for my car, do you provide these?

No unfortunately not, we sell kits for so many variations of models / makes it would be almost impossible to supply separate specific instructions, however a quick look through a Haynes manual will detail how to release the Dials, it is then a simple case of reaching around behind and removing the original bulbs, swap them for the LEDs and test (before putting the dials back if possible) this will allow you to see if any need to be refitted as per the question above.

I want LEDs for a vehicle that isn't listed, can you help?

Yes, absolutely. If you have a car that we do not list, please contact us and we will work with you to find out exactly what bulbs are required for your vehicle.

We will also offer a substantial discount in return for us working together.

Having received my order some of the bulbs seem to be incorrect fitting can you please help me?

Yes firstly if the bulbs look to be the wrong type please check this how to change a 286 LED bulb link as this is often the majority of reasons customers believe incorrect bulbs are in their order. If you still have problems please do not hesitate to contact us, we will do everything we can to help resolve the issue in as quick a manner as possible.

The festoon bulb supplied seems to be ever so slightly too short can I exchange it please?

Yes an exchange is not a problem, firstly though please check to see if the contacts in the bulb holder can be closed slightly, this can often help hold the bulb securely and as taking the original bulb out can alter the contacts this may be all that is required. If not please contact us for an exchange.

I fitted all the LEDs and they look great, however when I start the engine one or more of the lights flicker slightly is this common?

This is not a common problem but does happen occassionally, all that is required is a slight adjustment to the bulbs (as detailed in the letter sent with all LED orders), depending on the bulb type you may need to adjust the metal tabs on either side of the bulb to create a firm but not overly tight contact with the PCB, or if you installed 286 wedge bulbs the contacts within the base will need pushing together to allow a firm grip on the bulb. This is a procedure best carried out when the kit is installed, but if you are experiencing the problem it is definitely something that needs rectifying as quickly as possible, vibration and flickering is one of the quickest ways an LED will fail.

I have a question you haven't covered above - Can you help?

Sure, we are here to help. You can email us by using our contact form.